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- Meet Our Concierge
- Recommendations
ConnectWith Us
A member of the hotel’s Concierge Team is at your service in the hotel lobby every Sunday through Thursday from 8 am to 4 pm and every Friday and Saturday from 8am to 9 pm. We can also be reached via email at ICSFconcierge@ihg.com or by phone at 415.616.6590. We look forward to hearing from you.
![a man with a beard](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsanfrancisco-concierge-billsutton-65dcc5e4f3f7a.jpg)
Bill Sutton
A legacy staff member whose tenure predates the hotel’s opening, Bill is a lifelong San Franciscan who never tires of sharing his hometown – and its many urban and rural foot trails – with visitors. “Everyone asks their phone for dining or shopping advice but the concierge is your human Google. I love the chance to have a positive impact on our guests’ San Francisco experience.”
![a man in a suit and tie](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsanfrancisco-concierge-chrisennis-65dcc66d2c46e.jpg)
Chris Ennis
Chris has lived in San Francisco for 25 years and delights in the art, the music, the food, the museums, the neighborhoods, and the diversity of “one of the great cities of the world.” As a certified sommelier, he has traveled extensively throughout the Bay Area and Northern California and enjoys helping guests plan day trips to the nearby Wine Country and sharing his insider tips on the best things to see and do in San Francisco.
Our FavoriteEvents and Experiences
Check out the shops, shows, and singular San Francisco experiences on Bill and Chris’s “must-see” list and discover why guests count on their recommendations again and again.
“Best concierge service I've ever had. The concierge service here was outstanding and I've stayed in many Intercons and they generally do concierge well. Nothing was too much trouble from finger nail repairs to fine local dining. Will definitely stay there again.” – Ntryoko on TripAdvisor
![a man walking towards a woman](https://symphony.cdn.tambourine.com/ic-san-francisco/media/opera-sf-6656603db1723.jpg)
The Magic Flute
Infiltrate the castle. Rescue the princess. Bring her home. That’s the mission that unites two unlikely allies: a dashing young prince and a bumbling bird-catcher, armed only with a set of magical musical instruments. Their journey into a world of sorcerers and serpents, spirits and secrets, takes an unexpected turn in The Magic Flute, a fairy-tale quest for love and wisdom.
![a painting of a woman with several children](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsf-and-luce-instagram-post-only-66565dc00c5e4.png)
Lavinia Fontana
The Fine Arts Museums of San Francisco revealed today the procurement of Portrait of Bianca degli Utili Maselli and Her Children – a remarkable and valuable family portrait by Lavinia Fontana (Italian, 1552-1614).
![a group of people sitting at tables](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsf-and-luce-instagram-post-only-66565f4779512.png)
Company
Starting on June 5th, award-winning COMPANY musical directed by Marianne Elliott explores themes of relationships and societal expectations through Bobbie's 35th birthday. The show delves into the complexities of being single, married, and alive in the modern era with humor and insight!
![a woman in a red dress holding flowers and a clock](https://symphony.cdn.tambourine.com/ic-san-francisco/media/screenshot-2024-04-16-105834-661ebc5986b35.png)
Funny Girl
Featuring one of the most iconic scores of all time by Jule Styne and Bob Merrill, an updated book from Harvey Fierstein based on the original classic by Isobel Lennart, tap choreography by Ayodele Casel, choreography by Ellenore Scott, and direction from Michael Mayer, this love letter to the theatre has the whole shebang!
![a plate of food with sauces](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-yanksing-66175725609cb.jpg)
![a plate of snails with green sauce](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-boulevard-66175692d3fa1.jpg)
![a bowl of food with a fork and tortilla chips](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-lamar-661756d719465.jpg)
![a person pouring wine into a glass](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-waterbar-661756145671c.jpg)
![a small round pancake with black caviar and green sprigs on top](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-alexanders-661756532a6e9.jpg)
![a table with plates of food](https://symphony.cdn.tambourine.com/ic-san-francisco/media/amber-india-2-def-6617559929ae7.jpg)
![a plate of oysters and lemons](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-mourad-661755ce8667e.jpg)
![a plate of fried chicken and sauces](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-burmalove-6617534c17445.jpg)
![a group of plates of food](https://symphony.cdn.tambourine.com/ic-san-francisco/media/tropisueno-2-6617595e04d36.jpeg)
![a plate of food with chopsticks](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-fang-661752aac96fa.jpg)
![a plate of sushi and chopsticks](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-dragonhorse-661752eb3e6ec.jpg)
![a pan of chicken stew with vegetables and herbs](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-mathilde-6617512d927e0.jpg)
![a plate of meat and cheese](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-54mint-6617522ddca87.jpg)
![a piece of meat with butter on top](https://symphony.cdn.tambourine.com/ic-san-francisco/media/intercontinentalsanfrancisco-johns-grill-661749825a628.jpg)
![a building with a dome roof](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsanfrancisco-concierge-conservatoryofflowers-65dcc839d6a8b.jpg)
Conservatory of Flowers
An exquisite sight to behold, the Conservatory of Flowers dates back to 1878 and features a white, 14-ton glass dome and rainforest-inspired design for exotic plant collections to thrive.
![a close up of a tree branch with pink flowers](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsanfrancisco-concierge-200magnoliatreesatsanfranciscobotanicalgarden-65dcc8f636e97.jpg)
200 Magnolia Trees at San Francisco Botanical Garden
The “Magnificent Magnolias” event showcases deep magentas and bright pinks as 200 magnolia trees spectacularly blossom into the season for a dazzling array of fragrances and sights.
![a row of red chairs](https://symphony.cdn.tambourine.com/ic-san-francisco/media/icsanfrancisco-concierge-sanfranciscoplayhouse_the39steps-65dcc8b53f269.jpg)
San Francisco Playhouse: The 39 steps
The 39 Steps” is a riotous spoof on the mystery genre with four actors masterfully playing over 100 characters, blending slapstick comedy and noir thrills for a thrilling and fast-paced caper.
![a group of glasses with drinks in them](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-theblackcat-65d6292fabe86.jpg)
The Black Cat
The Black Cat, located in the Tenderloin, is a sophisticated club offering an intimate atmosphere for live jazz performances, complemented by a menu of refined cocktails and cuisine.
![a man playing a saxophone](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-dawnclub-65d62907d196a.jpg)
The Dawn Club
A historic jazz venue, The Dawn Club is renowned for its vibrant atmosphere and authentic jazz sessions, making it a staple among San Francisco jazz enthusiasts.
![a person holding a knife](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-ghirardelli-65d629254405d.jpg)
Ghirardelli
A world-famous chocolate brand headquartered in the iconic Ghirardelli Square, Ghirardelli is celebrated for its rich history and wide variety of exceptional chocolates.
![a person playing a guitar](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-sfjazz-65d6292da22f2.jpg)
SF Jazz
SF Jazz is a modern, state-of-the-art venue dedicated to jazz music and education, hosting an array of performances by world-class musicians and emerging talents alike.
![a glass of red wine next to a stack of cigars](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-seescandies-65d6292b95abb.jpg)
See's Candies
Famous for its classic American chocolates and candies, See's Candies offers a wide range of sweets made from high-quality ingredients, delighting customers since 1921.
![a pile of chocolates and chocolates](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-recchiuti-65d629296643c.jpg)
Recchiuti Confections
Renowned for artisanal chocolates, Recchiuti Confections specializes in gourmet creations with unique flavors, offering a sophisticated tasting experience.
![a person cutting a chocolate cake with a spoon](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-dandelion-65d62905c461a.jpg)
Dandelion Chocolate
A bean-to-bar chocolate maker, Dandelion Chocolate is known for its small-batch, single-origin chocolates, emphasizing quality and ethical sourcing.
![a tray of cupcakes](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-xox-65d62933b99f1.jpg)
XOX Truffles
A local gem, XOX Truffles is celebrated for its handcrafted, gourmet truffles, offering an array of exquisite flavors in a cozy, welcoming setting.
![a person writing on a book](https://symphony.cdn.tambourine.com/ic-san-francisco/media/isf-concierge-events-emoeba-65d6289960e89.jpg)
Amoeba Music
An iconic, sprawling music store known for its vast and eclectic selection of music and movies, Amoeba Music is a favorite haunt for music enthusiasts and collectors.