The Concierge Team
Your Key to anExceptional Stay

At the InterContinental Hotel San Francisco, we pride ourselves on creating authentic, enriching experiences that bring San Francisco to life. With unsurpassed local knowledge and a genuine desire to assist guests in every way possible, our Concierge Team stands ready to help you plan your perfect San Francisco itinerary.

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ConnectWith Us

A member of the hotel’s Concierge Team is at your service in the hotel lobby every Sunday through Thursday from 8 am to 4 pm and every Friday and Saturday from 8am to 9 pm. We can also be reached via email at ICSFconcierge@ihg.com or by phone at 415.616.6590. We look forward to hearing from you.

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Bill Sutton

Chief Concierge

A legacy staff member whose tenure predates the hotel’s opening, Bill is a lifelong San Franciscan who never tires of sharing his hometown – and its many urban and rural foot trails – with visitors. “Everyone asks their phone for dining or shopping advice but the concierge is your human Google. I love the chance to have a positive impact on our guests’ San Francisco experience.” 

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Chris Ennis


Chris has lived in San Francisco for 25 years and delights in the art, the music, the food, the museums, the neighborhoods, and the diversity of “one of the great cities of the world.” As a certified sommelier, he has traveled extensively throughout the Bay Area and Northern California and enjoys helping guests plan day trips to the nearby Wine Country and sharing his insider tips on the best things to see and do in San Francisco.

Our FavoriteEvents and Experiences

Check out the shops, shows, and singular San Francisco experiences on Bill and Chris’s “must-see” list and discover why guests count on their recommendations again and again.

“Best concierge service I've ever had. The concierge service here was outstanding and I've stayed in many Intercons and they generally do concierge well. Nothing was too much trouble from finger nail repairs to fine local dining. Will definitely stay there again.” – Ntryoko on TripAdvisor

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Funny Girl

Featuring one of the most iconic scores of all time by Jule Styne and Bob Merrill, an updated book from Harvey Fierstein based on the original classic by Isobel Lennart, tap choreography by Ayodele Casel, choreography by Ellenore Scott, and direction from Michael Mayer, this love letter to the theatre has the whole shebang!

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Conservatory of Flowers

An exquisite sight to behold, the Conservatory of Flowers dates back to 1878 and features a white, 14-ton glass dome and rainforest-inspired design for exotic plant collections to thrive.

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200 Magnolia Trees at San Francisco Botanical Garden

The “Magnificent Magnolias” event showcases deep magentas and bright pinks as 200 magnolia trees spectacularly blossom into the season for a dazzling array of fragrances and sights.

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San Francisco Playhouse: The 39 steps

The 39 Steps” is a riotous spoof on the mystery genre with four actors masterfully playing over 100 characters, blending slapstick comedy and noir thrills for a thrilling and fast-paced caper. 

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The Black Cat

The Black Cat, located in the Tenderloin, is a sophisticated club offering an intimate atmosphere for live jazz performances, complemented by a menu of refined cocktails and cuisine.

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The Dawn Club

A historic jazz venue, The Dawn Club is renowned for its vibrant atmosphere and authentic jazz sessions, making it a staple among San Francisco jazz enthusiasts.

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A world-famous chocolate brand headquartered in the iconic Ghirardelli Square, Ghirardelli is celebrated for its rich history and wide variety of exceptional chocolates.

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SF Jazz

SF Jazz is a modern, state-of-the-art venue dedicated to jazz music and education, hosting an array of performances by world-class musicians and emerging talents alike.

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See's Candies

Famous for its classic American chocolates and candies, See's Candies offers a wide range of sweets made from high-quality ingredients, delighting customers since 1921.

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Recchiuti Confections

Renowned for artisanal chocolates, Recchiuti Confections specializes in gourmet creations with unique flavors, offering a sophisticated tasting experience.

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Dandelion Chocolate

A bean-to-bar chocolate maker, Dandelion Chocolate is known for its small-batch, single-origin chocolates, emphasizing quality and ethical sourcing.

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XOX Truffles

A local gem, XOX Truffles is celebrated for its handcrafted, gourmet truffles, offering an array of exquisite flavors in a cozy, welcoming setting.

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Amoeba Music

An iconic, sprawling music store known for its vast and eclectic selection of music and movies, Amoeba Music is a favorite haunt for music enthusiasts and collectors.