Large room with a long meeting table

Frequently Asked Questions

Browse our responses to some of the most frequently asked questions below. For any additional inquiries, simply give us a call at (415) 616-6500 or send us an email at, and we’ll be happy to help.

What are the check-in and check-out times?
Check-in time is 4:00pm, while check-out time is 11:00am. Late check-out is available.

Where are you located?
InterContinental San Francisco is located in downtown San Francisco’s South of Market neighborhood at 888 Howard Street on the corner of 5th Street.

Does the hotel have onsite dining?
Intercontinental San Francisco is home to both Luce Restaurant, Bar 888 and Bistro 888.

Do you offer room service?
Yes, we do from 6:30 am to 10:30pm.

Does the hotel have a gym?
Our full-service fitness center, Club InterContinental, is available to guests of the hotel 24 hours a day

What languages are spoken by staff?
Our staff speaks Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, Swahili, and Tagalog.

Do you allow pets?
Pets are permitted in specific rooms with a non-refundable one-time fee of $100 (USD) per stay.

What personal services does the hotel offer?

  • Babysitting services
  • Concierge services
  • Dry cleaning, laundry, & shoe shining
  • Porter/bellman
  • ATM
  • Gift shop
  • Ice machine
  • Safety deposit box at the front desk

What business services does the hotel offer?

  • 46495 sq. ft. of meeting space
  • 24-hour Business Center
  • Copying & printing
  • Courier service
  • Email & Internet
  • Facsimile
  • PC
  • Private limousine for hire
  • Audio/visual rentals

What are your package handling fees?

  • 0 - 2 lbs: $5.00
  • 2.1 - 5 lbs: $8.00
  • 5.1 - 10 lbs: $15.00
  • 10.1 - 20 lbs: $20.00
  • 20.1 - 40 lbs: $30.00
  • 40.1 or more: $50.00

Is parking available onsite?
Onsite valet parking is available for:

  • $74.00 plus tax (standard vehicle)
  • $84.00 plus tax (oversize vehicle)

1st hour $15.00
Each additional 20 mins $4.00
Max (up to 24 hours) $67.00
Luce $15.00 (up to 3 hours with validation)

Our hotel features controlled access gates to the light-equipped parking area.

Is your hotel accessible?
We are an ADA-friendly hotel. Please see our Accessibility page to learn more.